Privacy Policy

Last updated: 12-13-2025

Luna Haven respects your privacy. This space was created to feel safe, calm, and judgment-free, and protecting your information is part of that commitment.

What Information We Collect

When you use Luna Haven, we may collect:

Basic account information (such as email address)
Subscription and payment information (processed securely by third-party providers)
Messages you choose to share while using the support chat

We do not require you to share your real name or personal identifying details beyond what is necessary to provide access to the service.

How Your Information Is Used

Your information is used only to:

Provide access to Luna Haven and its features
Maintain and improve the service
Manage subscriptions and billing
Ensure safety and proper functioning of the platform

Your messages are used to deliver support in the moment. They are not used to shame, judge, or market to you.

What We Do NOT Do

We do not sell your personal information
We do not use your messages for advertising
We do not share your data with third parties for marketing purposes

Third-Party Services

Luna Haven uses trusted third-party services (such as Wix and payment processors) to operate the site and handle subscriptions securely. These providers may collect limited information as required to perform their services.

Data Security

We take reasonable steps to protect your information using industry-standard security practices. However, no online service can guarantee absolute security.

Support Disclaimer

Luna Haven provides emotional support and guidance through an AI companion. It is not a medical provider, therapist, emergency service, or crisis hotline.

If you are in immediate danger or feel unsafe, please contact local emergency services or a crisis hotline such as the 988 Suicide & Crisis Lifeline (U.S.).

Your Choices

You may cancel your subscription at any time through your account settings. If you have questions about your data or privacy, you may contact us using the information provided on this site.

Updates to This Policy

This Privacy Policy may be updated occasionally. Any changes will be posted on this page with an updated revision date.